Privacy & Refund Policy

Privacy Policy
Thank you for visiting the City of Billings and reviewing our privacy policy. We will collect no personal information about you when you visit our website unless you choose to provide that information to us. We do not give, share, sell, or transfer any personal information to a third party.

Information Collected and Stored Automatically
We analyze user traffic patterns on our web portal from information automatically provided by your browser when you visit our site. This information includes the IP address of your computer or network, the date, time, and page you visited on our site, your browser and operating system, and the referring page (the last webpage you visited before clicking on a link to our site).
We use the aggregated information from all of our visitors to measure server performance and improve the content of our site.

We sometimes track the keywords that are entered into our search engine to measure interest in specific topics, but we do not track which terms a particular user enters.

Information Provided by You
Information volunteered by you through your filling out of our optional online feedback form is used to help us enhance our web sites, and may be shared with City of Billings employees and contractors for that purpose.

We do not use "cookies". (A "cookie" is a file placed on your hard drive by a Web site, usually without your knowledge).

Links to Other Sites
The City of Billings uses link and search capabilities to navigate publicly available information from dozens of agencies that are not part of the City of Billings web site. The privacy policies and procedures described here do not necessarily apply to those sites. We suggest contacting these sites directly for information on their data collection and distribution policies.

Site Security
We monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the site. Anyone using this Web site expressly consents to such monitoring.

Refund Policy
Refunds are only given for customer accounts that have been closed and have a credit balance. If you have another water/sewer service account, the balance will be transferred to that account. If you have questions, please call (406) 657-8317.