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Administration

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1. Who do I call regarding child care assistance, low income energy assistance and work programs?
2. Who do I call regarding Medicaid and/or Food Stamps?
3. How do I apply for a vacancy on a City Board or Commission?
4. How do I report an abandoned vehicle?
5. Whom do I call to complain about a weed problem?
6. Who do I call to clean up trash and garbage in an alley?
7. What is the noise ordinance?
8. Where is Justice Court?
9. Where is the Municipal Court clerk's office?
10. How do I get a burn permit?
11. Where do I get a passport?
12. How do I contact the Better Business Bureau?
13. How do I get a City business license?
14. Where does the City Council meet?
15. How do I get a delivery permit?
16. How do I get a copy of my birth certificate?
17. How do I register to vote?

Airport

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1. What items am I allowed to carry on board a plane?
2. What can I do while I'm at Billings Logan International Airport?
3. Is there a lost and found office at the Airport?
4. Is smoking allowed at the Billings Airport?
5. How much does it cost to park my car at the Airport?
6. Where can I get information on job opportunities at the Airport?
7. What services are available to help my disabled friend/relative while they are at the Airport?
8. Do I need a photo ID to board my flight?
9. What do I do if I lost my plane ticket?
10. As a local taxpayer, I would like to know how many tax dollars go to support the Airport facility?
11. I believe the advertising in the baggage claim area offers an excellent opportunity to showcase my business. Whom can I contact to advertise at the Airport?
12. Why can't I get a direct flight from Billings Logan International Airport to the city of my choice, say San Diego?
13. What are the airlines that currently serve Billings?
14. Why doesn't Southwest Airlines fly to Billings?
15. What time should I arrive at the Airport for my flight?
16. Where can I get information on shuttle services from the Airport?
17. Where can I purchase tickets?
18. I collect airport pins, postcards, brochures, souvenirs, and other airport memorabilia. Could you send me any of these items for my collection?
19. What are Billings Logan International Airport's hours of operation?
20. What direct flights can I get out of Billings?

Animal Control

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1. Where are you located?
2. Are animals required to be licensed?
3. What are the Animal Control Office Hours?

Animal Shelter

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1. Where are you located?
2. Are animals required to be licensed?

Building Division

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1. Where do I obtain a building permit?
2. What permits are required?
3. Are separate permits required? If so, why?
4. Can you expedite my permit?
5. Do I need sidewalks, curb and gutter, and other improvements as part of my development?
6. Do I need site, architectural, mechanical, or electrical plans?
7. How are priorities established?
8. How is the cost of a permit calculated?
9. How long will it take to get a building permit?
10. How many sets of plans do I need?
11. What are setbacks?
12. What codes do you use (years)?
13. What if I am not in the Billings jurisdiction?
14. What is the status of my permit?
15. When can I use a waiver?
16. Why is a building permit required?
17. Who is responsible for the permits?
18. Where do I direct my flood plain questions?
19. Where is my property line?
20. Why do I need a plan?
21. Why is my review taking so long?
22. What are the requirements for egress windows?

Cemetery

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1. Why were my flowers or holiday flowers removed?
2. Where is the grave site of my loved one?
3. When can I have ground level flowers on my loved ones' graves?
4. Why can't I have flowers on my loved one's grave after October 15th?
5. What can you tell me about Christmas decorations?
6. When can I put out my Memorial Day flowers?
7. When is the Cemetery Office opened on Memorial Day Weekend?
8. Why were my Memorial Day flowers removed?
9. When do I have to pick up my Memorial Day flowers?
10. Is the Gravesite Locator the same as Plot Finder?

City Attorney

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1. What is the phone number or website to the County Attorney's Office?
2. How do I obtain an Order of Protection?
3. A family member used my name at a traffic stop and now I have a warrant. What do I do?

City Clerk

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1. Whom do I contact regarding Municipal Court matters?
2. Whom do I contact regarding District Court matters?
3. Whom do I contact regarding my vehicle title or license plates?
4. Where do I get a copy of a birth certificate or death certificate?
5. Where do I get a City Business License?
6. Where do I get a copy of my Divorce Decree?
7. Who are my City Council representatives?
8. What are the dates, times, and locations of City Council Meetings?
9. Where do I go to get a Marriage License?

Code Enforcement

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1. My neighbor has a junk vehicle (or several junk vehicles). What can be done?
2. There is graffiti on my neighbor’s fence. Who should I call?
3. There is an overgrown lawn next door. What can I do about this problem?

Emergency Notification

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1. Who should opt in?
2. Will my information be sold or distributed?
3. When will I receive phone calls?
4. What do I do if I move?
5. Can I add my landline telephone number?
6. Can I enter my telephone number more than once at different addresses?
7. Do I have to enter an actual address?
8. If I am in a location that is different than the address that I enter into the website for my wireless phone, will I still be contacted if an emergency affects the address entered?
9. After I create my online account, how long will it be before my phone number is “active” to receive emergency notifications?
10. Are there any fees associated with emergency notifications?
11. Is the Target Notification system able to assist individuals that are deaf or hard of hearing?
12. If I have a “blocked” phone will this impact Target Notification?

Engineering Division

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1. How do I get permission to remove a street tree?
2. What do I do to get my street improved?
3. How do I get a stop sign installed on my corner?
4. How do I report a street light that is not working?
5. Why isn't there a traffic signal at _________?
6. Whom do I call with storm drain problems, comments, questions?
7. Does a property owner need a permit to complete sidewalk repairs?
8. What are the financing options if the City does the sidewalk repair?
9. What is the process for having an event in the right of way? (Fun Run/Block Party)

Environmental Affairs

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1. Is stormwater treated before discharging into the Yellowstone River?

Fire Department

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1. Why did a fire engine respond when I called for an ambulance?
2. When do I need a burn permit and how do I get one?
3. How do I contact the Lockwood Fire Department?
4. How do I arrange for a station tour or to have a fire engine come to my special event?
5. What type of fire extinguisher do I need for my business?

Home Buyer Programs

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1. Is this where I come to buy a home if I have bad credit?
2. I applied for the First Time Home Buyer program and received a preliminary approval letter. Does this mean I qualify to buy a home?
3. I had a job that had me over the income limits but now I am on unemployment, do I qualify for your program?
4. What if my income changes after I've applied for the First Time Home Buyer program?
5. I work more than one job which puts me over the household income limit for the First Time Home Buyer program. What if I (or a member of my family) quits one of these jobs?
6. Why do you need income information on people over the age of 18 when the house I want to purchase will be in just my name?
7. Who should be getting you the information regarding my application to the First Time Home Buyer program?
8. I am a displaced homemaker and have owned a home in the last 3 years. Do I qualify for the First Time Home Buyer program?
9. I own a mobile home. Do I qualify for the First Time Home Buyer program?
10. Can I buy a "Manufactured Home"?
11. How do I buy a HUD Home?
12. Can I buy a home in Lockwood using City of Billings funds?
13. I applied for the First Time Home Buyer program last year. Do I need to apply for the program again?
14. Do I have to use a Real Estate Agent to buy a home?
15. Do I have to attend the City's Homebuyer Workshop? Can I wait until I find a home so that I don't waste my time if I can't find a home?
16. How long do I have to find a home? Once I'm approved don't you hold the funds for me?
17. I heard that if we use the City program, we cannot take out a loan on the property. Is this true?
18. The City program inspected my home, does this mean that it is safe and up to code? Do I need to have a home inspection?
19. City staff inspected my home and it was determined that repairs are needed. Who is responsible for these repairs?
20. Can you inspect the home before we make an offer to purchase it?
21. If I buy the home and discover a problem with the house, who is responsible for the repairs?

Home Repair

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1. Will the City forgive my home repair loan?

Human Resources

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1. I'm getting divorced. Can I take my spouse off of my insurance?
2. What happens if I don't use my medical flex or child care account by the end of the calendar year?
3. How can I verify what networks my doctor participate in?
4. How does the hospital and/or facility preferred network plan work when I go out of the network?
5. What happens if my physician determines I need specialty care that is not available from any hospital or facility
6. Do I have medical coverage in a foreign country?
7. What happens to my network coverage for my dependent child who moved out of the area for college?
8. What is pre-authorization?
9. Do I ever need to file a medical claim form?
10. What if I lose my ID card or I need to request additional one?
11. When can it elect or terminate dental coverage?
12. Is there an open enrollment period for the 457 Plan?
13. Do I have to wait until the Benefits Enrollment period to update or make changes to my beneficiaries?
14. Do I need to update my address and phone number if it changes?

Library

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1. How do I get a library card?
2. How can I reserve a meeting room?
3. Does the Library have story times for children?
4. What are the library's open hours?
5. Does the library provide Internet access?
6. Does the library have computers with office applications available?
7. Can I print documents from the library's computers?
8. How do I get a job at the Library?
9. Can I do volunteer work at the library?
10. Who was Parmly Billings?

MET Transit

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1. Where can I board the bus?
2. Where can I buy a bus pass?
3. How much does it cost to ride the bus?
4. Can the Bus Drivers make change?
5. What are your hours of service?
6. Where are the Transfer Centers located?
7. Are transfers free?
8. Are the buses wheelchair accessible?
9. Does the bus go to the Airport?
10. Can I take my bike on the bus?
11. How old do I have to be to receive a senior citizen discount?
12. Is there bus service to Laurel and Lockwood?
13. Where is your office located?
14. How can I qualify to use the MET Special Transit van?
15. Once I qualify for MET-Plus, how do I schedule a ride?
16. How much does it cost for a ride on MET Special Transit?
17. What hours does MET Special Transit operate?
18. Who determines if I will qualify for MET Special Transit service?
19. What are the hours that I can call to schedule a ride?
20. If I am certified to ride MET Special Transit, am I only able to go to and from doctor appointments?
21. Where can I purchase MET-Plus Punch Tickets?

Municipal Court

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1. What if I miss my court date?
2. What if I don't appear at my hearing or pay my fine?
3. Can I always just pay the fine no matter what the charge?

Planning

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1. Do I need a permit to build a fence?
2. How can annexation be initiated?
3. Will my property taxes go up if annexed?
4. If the majority of landowners are opposed to an annexation, can they stop an annexation from occurring?

Police

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1. Where is the Billings Police Department?
2. Where is the Crime Prevention Center?
3. How to file a Complaint or Commendation?
4. Where is the Detective Division for the Billings Police Department?
5. Where is Municipal (City) Court?
6. Where is the Youth Services Center?
7. Where is Justice Court?
8. Where is the Sheriff's Office?
9. Where is the jail (Yellowstone County Detention Facility)?
10. How can I get a copy of my Billings Police Dept. Criminal Record?
11. How can I get a copy of a police report?
12. How can I get a copy of an accident report?
13. How do I find out if my car was towed?
14. What can be done about illegally parked vehicles?
15. What are the curfew hours?
16. What is the noise limits for car stereo?
17. How do I report a crime?
18. Can I get an Internship or Job Shadows with the Billings Police Department?
19. How can I become a Billings police officer?
20. How can I volunteer my time to help the Billings Police Department?
21. When is the police bike viewing?
22. When is the police auction?
23. Where can I get crime statistics?
24. Where can I be fingerprinted?
25. How do I find out if a person is a registered sex offender?
26. How can I obtain a Restraining Order (TRO)?
27. Where can I obtain information on Domestic Violence?
28. Where can I obtain crime prevention information?
29. How can I arrange a ride-along with the Billings Police Department?
30. Whom do I call to get a speaker on crime-related issues?
31. How do I report an abandoned car?
32. What is the Billings Police Protective Association?
33. What is the noise ordinance?
34. Where is the Animal Shelter?
35. What happens when I go to court?
36. Can I get time payments on the fine?
37. How can I find out how much a fine is for a particular offense?
38. Can I pay a fine and not appear before the judge?
39. May I make payments on a fine without appearing before the judge?
40. Does Municipal Court take checks?
41. How can I contest a traffic citation?
42. Is there a way to keep a traffic citation off my driving record?
43. What should I do if I cannot appear in court on the day that the police officer scheduled on my ticket?
44. What happens if I fail to appear on my scheduled court date?
45. Can I get a probationary driver’s license (work permit) if I refused the breath test?
46. Is there an alternative to going to jail?
47. Will the court appoint an attorney to represent me?
48. How can I contact a prosecutor from the City Attorney’s office?
49. Where and when will an arrestee go to court?
50. How do I post someone’s bail?
51. What are Animal Control Office Hours?
52. How do I report an abandoned vehicle?

Public Works

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1. Why Roundabouts?
2. Turn Water On/Off
3. Water Bills
4. Garbage Pick-up Service
5. Taxes
6. System Development Fees
7. Do I need to call someone before I dig?
8. Ditch Information
9. Street Lights
10. What are the landfill hours...where is the landfill...
11. When are you going to plow the streets?
12. When will you pick up my leaves?

Solid Waste Division

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1. When is my day of service?
2. Can I have a second barrel?
3. Can I have an extra pick-up?
4. Can I use any barrel in the alley?
5. How much is residential service?
6. What do you pick up?
7. I need to set up service.
8. If I have extra garbage can I place it on the curb?
9. Do I have to bundle my branches?
10. My barrel needs to be repaired. What do I do?
11. Do you pick up loose sod and leaves?
12. Do you pick up leaves in the street?
13. When will you be in my alley to pick up extra garbage?
14. Why was my garbage missed?
15. I live outside the City. Can I use City containers for my garbage?
16. Who do I call if I need garbage service but live outside of the City of Billings?
17. Can I have a yardwaste barrel
18. During what months is yard waste collected?

Solid Waste-Landfill

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1. What are the landfill hours?
2. How do I get to the landfill?
3. Who can use the landfill?
4. What can I bring to the landfill?
5. Does it cost to use the landfill?
6. Where can I take used motor oil, antifreeze, batteries, computers and other hazardous waste?
7. When is your hazardous waste day?
8. How do I deal with asbestos and can I bring it to the landfill?
9. Do you take refrigerators at the landfill?
10. Can I set up an account at the landfill?
11. What do I do if my CFL light breaks
12. What are the tonnage fees?

Utilities Commerical and Meter

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1. How do I start/stop water and wastewater service?
2. Where can I make a Payment?
3. Can my payments be deducted automatically from my checking or savings account?
4. Can I access my billing and payment information on the web?
5. Is the water meter used to calculate my wastewater bill?
6. What is a Landlord Agreement?
7. How often do you read my water meter?
8. How do I read my water meter?
9. Where is my water meter located?
10. Where do I shut my water off at?
11. I have a leak, is it my responsibility or the Utilities to fix it?
12. How do I protect my water meter or water lines from freezing?

Utilties Distribution and Collection

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1. Whom do I call to report a water main break?
2. How do I find my water and/or sanitary sewer service?
3. What should I do when my sewer backs up?
4. How and when do I call for locate requests?
5. What is a system development fee (SDF) and when is payment due?
6. When is a water and sanitary sewer connection permit required?
7. Who owns the water and sanitary sewer service lines and who is responsible for the installation, repair, or replacement of the service?

Wastewater

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1. I dropped my ring into the toilet as it was flushing, Would you be able to find it for me?
2. I have some unused prescription drugs. Is it acceptable to flush them down the toilet?
3. How do I dispose of septic tank wastes?

Water Production Division

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1. What is the source of the City's drinking water?

Wellness

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1. What does workplace wellness mean?
2. Why is employee wellness important to the City of Billings?
3. Who manages the City of Billings' Wellness Program?
4. When did the City of Billings start focusing on wellness?
5. What are the Wellness Committee's plans for 2008?