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View the FY 2014-2016 Strategic Plan (large document).

Billings Public Library Vision Statement
Through the services provided by Billings Public Library, Billings, and Yellowstone County residents will:
  • Experience the Library as a focus of community life for people to gather and connect with each other to build a strong, sustainable, and livable community.
  • Acquire the skills and information they need to succeed at school, at work, and in their personal lives.
  • Discover responsive, dynamic, and high-quality services and programs that enlighten, inspire, and entertain.
  • Benefit from reading, viewing, listening to materials, and participating in programs that stimulate their thinking, enhance their knowledge of the world, and enrich their leisure time.
  • Enjoy a high level of access to electronic information resources.
  • Develop the technological, information seeking, and information evaluation skills needed in an increasingly complex world.
  • Utilize fully the Library's resources and services, and encourage others to do so as well.
  • Enjoy relaxing and welcoming spaces that are a source of local pride and an essential public resource.
  • Discover a catalyst for lifelong habits of learning, self-improvement, and self-expression.
  • Find a bridge over the digital divide for those lacking access to technology.
  • Find a partner in building the community's future.
  • Develop the love and habit of reading in children from the earliest possible moment.
  • Interact with the Library, the community, and the world through the use of digital communications and dynamic social media.

Billings Public Library Values Statement
Billings Public Library intends to provide:
  • Services that are highly valued and result in library use and involvement from throughout the community.
  • A welcoming and lively cultural and lifelong learning center for the community.
  • Outstanding reference, readers advisory, and borrower services.
  • Barrier free services accessible to all, regardless of background, education level, or economic status.
  • Collections of value and interest that are current, relevant to user needs, and readily accessible from every service point.
  • A friendly, trained, and highly competent staff that works together to provide responsive service to all users.
  • Appropriate technology to extend, expand, and enhances services throughout the community and ensure that all users have equitable access to information.
  • An environment in which staff treat customers and each other with respect.
  • Facilities that are inviting, safe, and well maintained and are available in locations and during hours of greatest convenience to users.
  • Careful stewardship of the public trust, making the efficient use of both public and private funding.
  • Promotion of collaboration and cooperation where possible with other agencies, and building public/private partnerships to enhance services to our users.