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Customer Services Sections 2 through 4

CUS-2 Parental Guidance
The Library recognizes the right and responsibility of parents and guardians to provide guidance to their own minor children or wards, including the right to restrict access to Library resources and services. While the Library cannot assume this responsibility, it can and shall make available, for parents and guardians who choose to use it, the ability to pre-establish restrictions on access to Library resources and services for their own children or wards only. The options for setting restrictions shall be as extensive as practicable given facilities, staffing, technological capabilities and other potential limitations. This in no way is intended to substitute for direct guidance provided by parents and guardians, but instead to provide another tool, for those who choose to use it.

CUS-3 Unattended dependent persons
The Library does not assume responsibility for persons not legally responsible for themselves left unattended on Library premises. These persons include, for example, persons incapacitated due to physical and/or mental disabilities or other conditions who are dependent on others for their safety and well-being, and persons of juvenile age who are unable to make responsible decisions on their own behalf. Library staff will attempt to identify and contact a legal guardian if the welfare of such an unattended person appears to be threatened. In the event that a guardian cannot be identified and/or contacted, the Library will notify the Billings Police Department.

CUS-4 Exam Proctoring

Billings Public Library may assist students taking online or distance learning classes by proctoring exams, as long as staff assistance does not compromise other library services. Proctoring must be scheduled at least one week in advance and is administered by appointment only.

Fees are assessed to help cover the cost of coordination, supervision, any necessary photocopying, and recordkeeping. The exam will not be administered until the fee is paid by the person taking the exam. Fees will be assessed as follows:
1. Billings Public Library cardholders with a current card and no fines or fees on account: $15.00 per exam session up to four consecutive hours.
2. All others: $30.00 per exam session up to four consecutive hours.

Any fines or fees owed to Billings Public Library must be paid.

Instructors or Institutions must complete a Proctoring Request form as provided on the Library's website. If tests must be returned, instructors should provide a self-addressed stamped envelope in which to return the test. Any passwords for online tests must be provided at least 24 hours before the scheduled exam. It is the student’s responsibility to arrange for their learning institution to provide the appropriate materials and contact information to the proctor. The proctor will not contact the learning institution to get exam materials or proctor forms.

After the instructor or institution has completed the form, the student should check with Library staff to verify test arrival. Students must bring a picture ID when checking in to take the exam. The student must be on time for their appointment and is responsible for notifying the proctor 48 hours in advance if they cannot make that appointment.

If taking the test on a Library laptop, students must return the laptop to the Library when finished. The laptop should never be left in the study room. Library computers will not be modified to accommodate online tests except as agreed upon and arranged in advance with Library technical staff. Proctors will not remain with the student during the test. Proctors will intermittently monitor students.

The proctor will return exams directly to the school when asked to do so. The Library is not responsible for receipt of the exam by the learning institution.