Requesting & Scheduling Rides


Call (406) 248-8805 to request rides. MET Special Transportation (MET-Plus) rides are scheduled on a first come, first served basis to ensure that eligible individuals have an equal chance to use the service.

To request rides, call (406) 248-8805 between 7:00 am and 5:00 pm, Monday through Friday. No requests for rides will be accepted after 5:00 pm or on Saturday. Telephone answering service is available, on Sunday and holidays between 7:00 am and 5:00 pm to request rides for the next day.

Call Example

"This is (name). I live at (address). On (date) I need a ride from my home (or other location) to (destination). I want to be there by (time) and I'd like to return from there at (time)." Then tell the dispatcher the following information that applies to you:
  • Whether help is needed from your door to the van or from van to door of destination.
  • Whether you use a wheelchair, scooter or walker.
  • Whether you have a Personal Care Attendant (PCA) with you.

During the phone call, the dispatcher may let you know your pick-up and return times, or may call you back later with that information.

A time for the return trip is scheduled in advance unless it is for a medical appointment where you do not know when you will be done. In that case you should request your return ride to be listed as a To-Be-Scheduled (TBS). When you are listed as a TBS for a return ride, you are to call MET Special Transportation (MET-Plus) at (406) 248-8805 when you are ready to return. The next available vehicle will be dispatched to pick up as soon as possible.