MET Special Transportation (MET-Plus) makes every effort to arrive as close to the scheduled pick-up time as possible. However, the vehicle may arrive up to ten minutes before or 20 minutes after the scheduled pick-up time. This 30 minute period of time (of ten minutes before to 20 minutes after scheduled time) is defined as the pick-up time period and passengers need to be ready to go anytime within that time period.
Drivers, after arriving within that pick-up time period, can wait for five minutes after vehicle arrival. Any passenger who is not at their scheduled pick-up point and ready to go at that time will be left behind for the driver to continue with their other scheduled rides. The driver will not be able to return for a second attempt.