From the Executive Summary:
The Center for Public Safety Management, LLC (CPSM) was retained by the City of Billings to conduct an Operational and Administrative Analysis for its fire department, including a detailed review of department operations, its interaction with AMR, workload, staffing, fire stations, fire apparatus, and deployment practices. This analysis includes a thorough review of the organization structure, training, performance measures, prevention activities, and its service responsibilities in the Billings Urban Fire Service Area (BUFSA). Specifically, CPSM was tasked with providing recommendations and alternatives regarding fire department operations, staffing levels, and alternative modes of operation for current service demand and in terms of options that can best position the department to respond to the community’s anticipated growth.
CPSM Operational and Administrative Analysis (.pdf)